1. Introduction
At Astro Popy, we strive to provide high-quality astrology consultation services and authentic spiritual products. This Cancellation & Refund Policy explains the terms related to order cancellations, service cancellations, returns, replacements, and refunds for purchases made through www.astropopy.in.
By placing an order or booking a consultation with us, you agree to this policy.
2. Consultation Services Cancellation & Refund
Appointment Cancellation
- Consultation appointments may be cancelled or rescheduled by contacting us in advance.
- Cancellation requests must be made at least 24 hours before the scheduled appointment.
- Requests received less than 24 hours before the appointment may not be eligible for a refund or rescheduling.
Refund for Consultation Services
- Refunds are not applicable for completed consultation sessions.
- Once a consultation has started or the guidance has been provided, no refund request will be accepted.
- In case Astro Popy is unable to provide the scheduled consultation, the appointment may be rescheduled or a refund may be issued, as applicable.
3. Product Order Cancellation
- Orders may be cancelled before they are processed or dispatched.
- Once an order has been shipped, cancellation requests may not be accepted.
- To request an order cancellation, please contact us immediately after placing the order.
4. Returns & Replacement
We accept return or replacement requests only in the following cases:
- Wrong product received.
- Product received in damaged condition.
- Defective product received.
To request a return or replacement:
- Contact us within 48 hours of delivery.
- Provide your order details along with clear photographs or videos showing the issue.
- The product must be unused and returned in its original packaging.
Astro Popy reserves the right to inspect and verify the claim before approving any replacement or refund.
5. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Energized gemstones, crystals, Rudraksha, yantras, and spiritual products customized or energized specifically for a customer.
- Products showing signs of use, damage caused after delivery, or missing original packaging.
- Products purchased during special promotional offers or clearance sales (unless received damaged or incorrect).
6. Refund Process
- Approved refunds will be processed through the original method of payment.
- Refund processing time may vary depending on your bank, payment gateway, or financial institution.
- Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.
7. Order Delivery Issues
If your order is lost in transit or significantly delayed, please contact us. We will work with our shipping partners to investigate and provide a suitable resolution.
8. Changes to This Policy
Astro Popy reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be updated on www.astropopy.in and will become effective immediately upon publication.
9. Contact Us
For any cancellation, return, replacement, or refund-related enquiries, please contact us:
Astro Popy
Website: www.astropopy.in
Email: astropopyocccult@gmail.com
We will make every reasonable effort to resolve your concerns promptly.
